Terms & Conditions

Motor Solutions Ltd T/A Motorguard

Read the sections below for an explanation of our terms and conditions

Service Stock Availability

We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.

If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email.

If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.

Delivery Policy and Costs

For countries other than the UK mainland Currently we only supply product for delivery to UK addresses. Delivery within the UK (including Northern Ireland and the Channel Islands). All Products will be delivered by Nightspeed (unless otherwise stated). Subject to stock availability and credit card authorisation, we aim to despatch all stock items on the next working day, but for some goods please allow up to 7 working days for delivery for goods. If we are unable to deliver your order in time we will inform you.

Orders must be placed before 12 noon, Monday – Friday for goods to be delivered on the following working day. Deliveries to Northern Ireland & Channel Islands will be a minimum of 48 hours.

Tax charges (Customs Information)

All prices on this site are shown in sterling and include 17.5 % VAT.

Returns & Exchanges

We are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in it’s original packaging and with the manufacturer’s tags still attached and provided you inform us that you wish to return the item within 48 hours of receipt of goods. Please note that any item returned for refund will be will be subject to a 20% restocking charge. (This does not affect your statutory rights).

Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.

Damaged or Faulty Goods

Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.

Damaged or faulty goods must be reported to Motor Guard within 24 hours to receive either a refund or a replacement.

ALL RETURN POSTAGE AND CARRIAGE WILL BE AT THE CUSTOMERS’ OWN EXPENSE AND IS NOT REFUNDABLE BY THE COMPANY.

Guarantee

All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty.

How to Change or Cancel your Order

If you have not confirmed your order, Click on “My Basket” at the top of the page
To cancel a selected item, click the “Remove” link against the selected item.
To change the quantity of an item, Click the +/- links for each item
To cancel your order completely, click the “Empty Basket ” button.

If your order has been confirmed

If your order has been confirmed and you need to amend it, please email us enquiries@motorguarduk.co.uk or telephone us on +44 (0)121 326 8877.

If your order has been dispatched

If your order has been dispatched, you will also need to return the cancelled item(s) at your own expense to the address shown. We will refund the order or relevant part of it as soon as the goods have been received back in resale-able condition.

Please allow up to 30 days for cancellations.

We recommend that you use a registered postal service to return your item. MotorGuard, will not be held liable for the cost of return or lost parcels. Alternatively you can take the goods, along with your receipt into the MotorGuard store where our staff will be happy to exchange or refund your goods.

Please note that for returned goods, we cannot refund the price of the delivery charge.

Complaints

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0)121 326 8877 or inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

We always welcome feedback from our customers and are always looking at ways to improve our service.

Mis-pricing

Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item’s correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item’s correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.

Please note: All goods remain the sole property of MotorGuard until paid for in full

Privacy & Security

We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services. Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission.

The type of information we will need from you includes:

Your name, Address, Phone number, E-mail address, Credit/Debit Card details, Year and model of your car(s)

The personal information which we hold is held securely in accordance with our internal security policy and the law, and is used purely to improve our service to you and your cars.

If you would like us to remove your details from our customer database and mailing list, or if you have any questions or comments about privacy please email us on enquiries@motorguarduk.co.uk or telephone us on +44 (0) 121 359 1617

We want you to shop online with confidence, therefore all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Depending on your browser, you will see a different confirmation that your connection is secure. For the most common browsers, you will see a closed padlock at the foot of your screen. We may contact you for additional security purposes should we deem this necessary.

Trade Descriptions Act Every

care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.

Bookings

Please note that in order to book your vehicle for installation at our premises we will need a minimum £50 deposit. This deposit is non refundable and we will need at least 72 hours notice to change your booking slot.

Mobile Fitting Service

Please note that we will require a minimum £100 deposit before we can book your car for mobile installation. This fee is required for us to arrange the fit for you and to send out the units that need to be fitted to your vehicle to our mobile engineers. This deposit will be taken off your final balance once the engineer has completed your installation. This deposit is non refundable as this covers our administration fees, the cost of booking the mobile engineer and the cost of shipping units out to the engineer.